Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

Shipping Policy

We strive to make the shipping process as quick as possible so that you can receive your product as soon as possible. We ship with a variety of carriers, including but not limited to FedEx, UPS, USPS and freight line. 

All of the residential (and small commercial) certified refurbished Dolphin pool cleaners are shipped from Georgia and are shipped via FedEx ground.  The larger commercial models are shipped via freight line due to size and/or weight.

All other products (including accessories purchased for the pool cleaner) are shipped from various warehouses located within the United States.  Please keep in mind that if you ordered a Dolphin pool cleaner and some accessories, they will ship separately so one product may arrive before the other.  Tracking numbers will always be provided on all shipments.

Most of our products ship out within 24 hours.  Once the order is processed and your product is picked up by the shipping company, the tracking number is delivered to your email address on the order or can be accessed from the order status page where the latest status is always available.  Please be sure to check your spam folder for order confirmation and order shipment emails in the event that you did not receive them.

Other Shipping Notes:

  • We do not currently ship to PO Boxes or Military (APO, FPO) Addresses.
  • We do not ship outside the 48 Continental US States.
  • We do not offer expedited (i.e. overnight) delivery services due to cost.
  • All orders over $300 will require signature upon delivery.  This is a requirement of the manufacturer and cannot be changed.
  • New Jersey sales tax will be collected on all products shipped to a New Jersey address.

When will I receive my Dolphin pool cleaner?
The map below is a general estimate of when you will receive your product after it has shipped.  Please note that these estimated FedEx ground transit times are business days that do not include weekends or holidays.

For the Dolphin Nautilus line of robotic pool cleaners, the units will ship from the TX warehouses:

For all other Dolphin robots, the units will ship from the GA warehouses:

For all other products and with warehouses throughout the country, you can expect to receive your product within 2-3 days.

Return Policy

Our return policy allows you to return most products within 30 days of purchase.

  • The item you wish to return must be unopened, clean and in resalable condition.
  • A 20% restocking fee will be charged for all returns.
  • The restocking fee can be waived if you make a purchase of similar value.
  • The address to ship the product(s) to will be provided after the RMA (Return Merchandise Approval) is approved.
  • Return Policy does not apply to warranties. All warranties are held with the manufacturers of the product.

When RMA is submitted and approved:

  • We will provide RMA number to be included on return documentation.
  • We will provide specific warehouse address to ship to via email confirmation of RMA.
  • Item must be clean and in resalable condition.
  • Original shipping and handling costs will not be refunded.
  • Customer is responsible for all return shipping costs. We do not provide return shipping label.
  • We highly suggest emailing us with the tracking number so that we can monitor return of product.

Upon receipt of returned product:

  • Return Department will inspect condition of product.
  • If approved, Return Department will issue credit. If not approved, product will be shipped back to you.
  • Please allow 2-7 business days for credit to show up on your credit card account.

We do not accept returns for the following reasons:

  • Warranties – all warranties are held with the manufacturers of the product. Pool Partz does not warranty any products on this website. We will however direct you to the correct contact in case a warranty situation does arrive. Please contact us regarding warranty questions.
  • Photo Images – please note, some pictures on our site may be generic photos of that item. We do not accept returns under our return policy for items that are slightly different than pictured.
  • Shipping Issues – if the item is delivered damaged and arrives not working, please fill out RMA form so that we can arrange for replacement of product without any extra charge to you.

Warranty

All products on our site come with the manufacturer’s warranty.  We carry no inventory to address any warranty issues but can put you in contact with the manufacturer to submit warranty request.

Typographical Errors

Pool Partz strives to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

No Affiliation With Maytronics

Pool Partz owns and operates this website as an authorized online dealer of refurbished Maytronics products and is solely responsible for all content on and purchases made through this website.  As such, Pool Partz is the seller of all products on this website.  This website is not owned, operated, or in any way affiliated with or endorsed by Maytronics US Inc. or Maytronics Ltd.  These are the terms and conditions of Pool Partz, and not Maytronics.

Exclusion of Implied Warranties and Limitation of Liability

SELLER MAKES NO WARRANTY THAT THE GOODS SOLD HEREUNDER SHALL BE MERCHANTABLE OR THAT SUCH GOODS SHALL BE FIT FOR ANY PARTICULAR PURPOSE. IT IS UNDERSTOOD AND AGREED THAT IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF EQUIPMENT, LOST PROFITS OR REVENUE, COSTS OF RENTING REPLACEMENTS AND ADDITIONAL EXPENSES, RESULTING FROM SELLER’S PERFORMANCE OR FAILURE TO PERFORM UNDER THIS SALE, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, THE NEGLIGENCE OF SELLER, OR OTHERWISE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY OR MAY NOT APPLY TO YOU.

Free shipping

On all orders over $399

100% Secure Checkout

PayPal / MasterCard / Visa