Shipping Policy

We strive to make the shipping process as quick as possible so that you can receive your product as soon as possible. We ship with a variety of carriers, including but not limited to FedEx, UPS, USPS and freight line.

All of the residential (and small commercial) certified refurbished Dolphin pool cleaners are shipped from Georgia and are shipped via FedEx ground.  The larger commercial models are shipped via freight line due to size and/or weight.

All other products (including accessories purchased for the pool cleaner) are shipped from various warehouses located within the United States.  Please keep in mind that if you ordered a Dolphin pool cleaner and some accessories, they will ship separately so one product may arrive before the other.  Tracking numbers will always be provided on all shipments.

Most of our products ship out within 24 hours.  Once the order is processed and your product is picked up by the shipping company, the tracking number is delivered to your email address on the order or can be accessed from the order status page where the latest status is always available.  Please be sure to check your spam folder for order confirmation and order shipment emails in the event that you did not receive them.

Other Shipping Notes:

  • We do not currently ship to PO Boxes or Military (APO, FPO) Addresses.
  • We do not ship outside the 48 Continental US States.
  • We do not offer expedited (i.e. overnight) delivery services due to cost.
  • All orders over $300 will require signature upon delivery.  This is a requirement of the manufacturer and cannot be changed.
  • New Jersey sales tax will be collected on all products shipped to a New Jersey address.

When will I receive my Dolphin pool cleaner?
The map below is a general estimate of when you will receive your product after it has shipped.  Please note that these estimated FedEx ground transit times are business days that do not include weekends or holidays:

For all other products and with warehouses throughout the country, you can expect to receive your product within 2-3 days.

Free shipping

On all orders over $399

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