Our return policy allows you to return most products within 30 days of purchase.
- The item you wish to return must be unopened, clean and in resalable condition.
- A 20% restocking fee will be charged for all returns.
- The restocking fee can be waived if you make a purchase of similar value.
- The address to ship the product(s) to will be provided after the RMA (Return Merchandise Approval) is approved.
- Return Policy does not apply to warranties. All warranties are held with the manufacturers of the product.
When RMA is submitted and approved:
- We will provide RMA number to be included on return documentation.
- We will provide specific warehouse address to ship to via email confirmation of RMA.
- Item must be clean and in resalable condition.
- Original shipping and handling costs will not be refunded.
- Customer is responsible for all return shipping costs. We do not provide return shipping label.
- We highly suggest emailing us with the tracking number so that we can monitor return of product.
Upon receipt of returned product:
- Return Department will inspect condition of product.
- If approved, Return Department will issue credit. If not approved, product will be shipped back to you.
- Please allow 2-7 business days for credit to show up on your credit card account.
We do not accept returns for the following reasons:
- Warranties - all warranties are held with the manufacturers of the product. Pool Partz does not warranty any products on this website. We will however direct you to the correct contact in case a warranty situation does arrive. Please contact us regarding warranty questions.
- Photo Images - please note, some pictures on our site may be generic photos of that item. We do not accept returns under our return policy for items that are slightly different than pictured.
- Shipping Issues - if the item is delivered damaged and arrives not working, please fill out RMA form so that we can arrange for replacement of product without any extra charge to you.